Frequently Asked Questions

 


ORDERING INFORMATION:

How do I set up an account with MedicalSupplyGroup.com?

Can I place an order by phone?

Can I place an order by mail?

Do you accept insurance or can you bill my insurance company for medical supplies?


SHIPPING INFORMATION

How long until I receive my medical supplies?

What is the cost to ship my order?

Do you offer Next-Day or Second Day Express Shipments?

Do you ship internationally?

How do I track my order?


PAYMENT INFORMATION

Do you accept credit cards?

Do you accept a personal or business check?


RETURN INFORMATION

How do I return a product?

Is there a time limit on returns?



ORDERING INFORMATION:

Q. How do I set up an account with MedicalSupplyGroup.com?

A. Easily create an account here or simply click "log in" in the top right corner under "My Account" .You will enter your email address as your username and create a unique password. Once you are registered, you will have access to your order history and can place orders securely 24 hours a day, 7 days a week.

Q. Can I place an order by phone?

A. Absolutely! Please call us Toll Free 1-800 278 0227. We are avaialble Monday through Friday from 9 am to 5:30pm, EST

Q. Can I place an order by mail?

A. To place an order by mail simply send in your order request, along with a check or money order to our billing address:

MedicalSupplyGroup.com
11040 Crabapple Rd Ste B
Roswell, GA 30075

Q. Do you accept insurance or can you bill my insurance company for medical supplies?

A. No, we do not accept any insurance. We are unable to bill your insurance company on your behalf for any of the medical supplies we offer. Payment must be finalized by credit or debit card, check or money order prior to shipment.

SHIPPING INFORMATION

Q. How long before I receive my medical supplies?

A. All Shipments are subject to stock availability. Orders placed before 2:00 P.M. EST usually ship the same business day. Orders placed after 2:00 P.M. EST will usually ship the next business day.

We offer expedited shipping for supplies you need in 1-2 business days and Economy shipping for transit time of about 3-4 business days. Should you need your products overnight please call us and we can check availability and confirm the transit time to your location. We have warehouses placed all across the country to ensure you receive your goods as fast as possible regardless of which shipping method you choose.

Q. What is the cost to ship my order?

A. Currently we offer economy shipping rate at $8.95; expedited shipping at $10.95 and FREE shipping on orders valued over $100.

Orders that include freight, heavy or bulk items will incur extra shipping costs to be applied at checkout and are excluded from above rates.

Q. Do you offer Next-Day or Second Day Express Shipment?

A. Yes. Please contact us directly for express rates at info@medicalsupplygroup.com or call 800 278 0227. Often we have your item or a comparable substitute stocked near to your location so you won't need to pay additional overnight or next day air costs.

Q. Do you ship internationally?

A. No. At this time we only ship within the contiguous United States of America. If you are shipping to Puerto Rico, Alaska or Hawaii, please call us to discuss options.

Q. How do I track my order?

A. Tracking numbers will be sent to the e-mail address (provided by you during registration) on file. If you are using a spam blocking service please make sure to add info@medicalsupplygroup.com to a safe list, so that you may receive your order conformations, order status and tracking information.


PAYMENT INFORMATION

Q. Do you accept credit cards?

A. Yes, we accept all major credit cards including American Express, Discover Card, Master Card and Visa.

Q. Do you accept a personal or business check?

A. Yes. Please mail your check to:

Medical Supply Group
11040 Crabapple Rd
Ste B
Roswell, GA 30075


RETURN INFORMATION

Q. How do I return a product?

A. Before returning any item, please contact us at 1-800 278 0227 to obtain the required Return Authorization (RA) Number.

At the time of issue of the RA number, our customer service representative will also give you the address of our returns department. Please DO NOT ship returns to our corporate headquarters! - All returns sent to that address will be automatically returned to the sender.

Q. Is there a time limit on returns?

A. There may be time limits or other restrictions set forth by the manufacturer of the item purchased, please do contact us to discuss your return as soon as possible. Unless sent in error by MedicalsupplyGroup.com, the customer is responsible for the return shipping costs. Please read our return policy here.

Back to Top

Loading...