Questions? Call Us: 800-278 -0227

Frequently Asked Questions


Q. Why do I need an account?

A. We ask everyone to create an account in order to easily re-order supplies, access past order history and track shipments.  We NEVER store credit card information, only the address and the items purchased are on file.

 

Q. Can I place an order by phone?

A. Absolutely! Please call us Toll Free 1-800 278 0227. We are avaialble Monday through Friday from 9 am to 5:30pm, EST

 

Q. Can I place an order by mail?

A. To place an order by mail simply send in your order request, along with a check or money order to our billing address:

MedicalSupplyGroup.com
11040 Crabapple Rd Ste B
Roswell, GA 30075

 

Q. Do you accept insurance or can you bill my insurance company for medical supplies?

A. No, we do not accept any insurance. We are unable to bill your insurance company on your behalf for any of the medical supplies we offer. Payment must be finalized by credit or debit card, check or money order prior to shipment.


Q. How long before I receive my medical supplies?

A. Due to our strategic warehousing the majority of orders are received in one to two business days. However, all shipments are subject to stock availability and the time the order is placed makes a difference. Orders placed before 12:00 P.M. EST usually ship the same business day. Orders placed after 12:00 P.M. EST will usually ship the next business day. We offer expedited shipping for supplies you need in 1-2 business days and Economy shipping for transit time of about 3-4 business days. Should you need your products guaranteed by a specific date please call us and we can check availability and confirm the transit time to your location. We have warehouses placed all across the country to ensure you receive your goods as fast as possible regardless of which shipping method you choose.

 

Q. What is the cost to ship my order?

A. Currently we offer economy shipping rate at $9.95; expedited shipping at $10.95 and FREE shipping on orders valued over $100.Orders that include freight, heavy or bulk items will incur extra shipping costs to be applied at checkout and are excluded from above rates.

 

Q. Do you offer Next-Day or Second Day Express Shipment?

A. Yes. Please contact us directly for express rates at [email protected] or call 800 278 0227. Often we have your item or a comparable substitute stocked near to your location so you won't need to pay additional overnight or next day air costs.

 

Q. Do you ship internationally?

A. No. At this time we only ship within the contiguous United States of America. If you are shipping to Puerto Rico, Alaska or Hawaii, please call us to discuss options.

 

Q. How do I track my order?

A. Tracking numbers will be sent to the e-mail address (provided by you during registration) on file. If you are using a spam blocking service please make sure to add [email protected] to a safe list, so that you may receive your order conformations, order status and tracking information.


Q. Do you accept credit cards?

A. Yes, we accept all major credit cards including American Express, Discover Card, Master Card and Visa.

 

Q. Do you accept a personal or business check?

A. Yes. Please mail your check to:

Medical Supply Group
11040 Crabapple Rd
Ste B
Roswell, GA 30075

 

Q. How do I return a product?

A. Before returning any item, please contact us at 1-800 278 0227 to obtain the required Return Authorization (RA) Number.
At the time of issue of the RA number, our customer service representative will also give you the address of our returns department. Please DO NOT ship returns to our corporate headquarters! - All returns sent to that address will be automatically returned to the sender.Please read our return policy here.

 


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