Medical Supply Group Return Policy Information


We strive for your satisfaction with our medical supplies. If you received an item that is damaged or defective please call us immediately to rectify. Most of our medical supplies can be returned within 30 days of receipt. To facilitate a smooth refund process we require all returns to have a Return Authorization Number (RA#). Should you need to return an item please call customer service at 1-800-278-0227 to obtain your unique RA#.

  • Return orders may be subject to a restocking fee.
  • All returns must be unopened and in resalable conditions and contain the original materials, manuals and blank warranty cards.
  • Return shipping is the responsibility of the buyer.
  • Outbound shipping cost on original order will not be credited.
  • Due to health and safety regulations, products which relate to personal hygiene and self care are non-returnable.
  • Products that come in contact with the body; are single use items or are not individually wrapped will be non-returnable.