Refund policy

30-Day Return Policy

Most eligible products may be returned within 30 days of receipt. Because we sell medical, hygiene, and personal-care products, certain items are not returnable for health and safety reasons.

Return Authorization Required

Please contact Medical Supply Group before returning any product. All returns require a Return Authorization (RA) number and may need to be sent to a specific return location.

Call Customer Service at 800-278-0227 or email info@medicalsupplygroup.com to request a return authorization and return instructions.

Do not send returns to our corporate or mailing address unless specifically instructed to do so by Customer Service. Items returned without prior authorization will not be accepted.

Return Conditions

Eligible returned merchandise must be unopened, unused, in resalable condition, and in its original packaging with all original materials, manuals, accessories, and blank warranty cards where applicable.

Return eligibility may vary by product and manufacturer. Some products may also be subject to manufacturer-specific return restrictions or restocking fees.

Non-Returnable Products

Due to health and safety considerations, certain products cannot be returned. These may include products related to personal hygiene or self-care, products that have come into contact with the body, opened products, single-use items, products that are not individually wrapped or sealed, custom or special-order products, and other products restricted from return by the manufacturer.

If you are uncertain whether a product is returnable, please contact us before opening or using it.

Return Shipping and Original Shipping Charges

Unless an item was shipped incorrectly or arrived damaged or defective, the customer is responsible for return shipping costs.

For customer-initiated returns that are not due to our error or a damaged or defective product, the actual outbound shipping cost incurred by Medical Supply Group may be deducted from the refund, including orders that originally qualified for free shipping, where permitted by law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item arrives damaged or defective, or you receive an incorrect product, contact us promptly at 800-278-0227 or info@medicalsupplygroup.com so we can review the issue and provide appropriate instructions.

Refunds

Once an authorized return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

Questions About a Return?

Please contact Customer Service before sending your merchandise:

Phone: 800-278-0227
Email: info@medicalsupplygroup.com