Find answers to common questions about ordering, shipping, payments, returns, and shopping with Medical Supply Group. If you need additional assistance, our customer service team is happy to help.

Ordering

How do I create an account?

Click Login at the top of the website and follow the instructions to create an account. An account makes it easier to view your order history and manage future orders. You can shop online 24 hours a day, 7 days a week.

Can I place an order by phone?

Yes. Please call 800-278-0227 and our customer service team will be happy to assist you.

Customer Service is available Monday–Friday, 10:00 AM–4:00 PM Eastern Time.

Can I place an order by mail?

Yes. If you would like to place an order by mail, please contact Customer Service first so we can confirm product availability, pricing, shipping charges, and payment instructions.

Do you accept insurance?

No. Medical Supply Group does not bill insurance companies or process insurance claims. Orders must be paid directly using an accepted form of payment.

Shipping & Delivery

How quickly will my order ship?

Shipping times depend on product availability and the warehouse fulfilling your order. Many in-stock products ship within 1–2 business days.

Because we offer thousands of products from multiple manufacturers and distribution locations, some items may require additional processing time.

Once your order ships, tracking information will be sent to the email address provided with your order.

How much does shipping cost?

Standard shipping is $10.95, with FREE standard shipping on qualifying orders over $100. Sklar surgical instruments ship at a flat rate of $19.95 per order and are not eligible for free shipping.

Freight, oversized, heavy, or special-handling products may incur additional shipping charges and may be excluded from standard or free-shipping offers.

Do you offer expedited shipping?

Expedited shipping may be available for many products.

If you need an item urgently, please call us at 800-278-0227 before ordering. We can check availability and determine the best available shipping option for your location.

Do you ship internationally?

Yes. We ship outside the United States as well. International shipping rates are calculated at checkout, and delivery times vary by destination.

If you have questions about shipping to your country, or about orders going to Alaska, Hawaii, or Puerto Rico, please contact Customer Service before ordering.

How do I track my order?

Once tracking information becomes available, it will be sent to the email address associated with your order.

If you have not received tracking information or need assistance locating an order, contact us at info@medicalsupplygroup.com or 800-278-0227.

Payment

What forms of payment do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

Do you accept checks?

Checks may be accepted for certain orders. Please contact Customer Service before mailing a check so we can confirm the order total, availability, shipping charges, and payment instructions.

Facility and approved business accounts may have additional payment options.

Returns & Cancellations

How do I return a product?

Please contact us before returning any product. Many returns require a Return Authorization (RA) and must be sent to a specific return location.

Do not send a return to our corporate or mailing address unless instructed to do so by Customer Service.

Call 800-278-0227 or email info@medicalsupplygroup.com for return instructions.

Are all products returnable?

Return eligibility varies depending on the product and manufacturer. Certain medical, hygiene, personal-care, opened, used, special-order, or other restricted products may not be returnable.

Please review our Return Policy or contact Customer Service before returning an item.

Is there a time limit for returns?

Return periods and restrictions may vary by product and manufacturer. We recommend contacting us as soon as possible if you need to request a return.

Unless an item was shipped incorrectly or arrived damaged or defective, customers are generally responsible for applicable return shipping costs.

Can I cancel an order?

Please contact us as quickly as possible if you need to cancel an order. We will make every effort to accommodate your request; however, orders that have already entered processing or shipped may not be cancellable.

Product Assistance

Can you help me find the right product?

Absolutely. With thousands of medical products available, finding the correct size, configuration, replacement item, or compatible product can sometimes be difficult.

Call 800-278-0227 or email info@medicalsupplygroup.com, and our customer service team will be happy to assist.

What if I cannot find a product on the website?

Please contact us. Our online catalog represents a large selection of the products available to us, but we may be able to source additional or hard-to-find medical products through our suppliers.

Facility & Wholesale Accounts

Do you offer volume or facility pricing?

Yes. We work with healthcare facilities, medical practices, businesses, government and institutional customers, and other organizations purchasing medical supplies in volume.

Still Have Questions?

We're here to help.

Customer Service: 800-278-0227
Hours: Monday–Friday, 10:00 AM–4:00 PM Eastern Time
Email: info@medicalsupplygroup.com

A short sentence describing what someone will receive by subscribing

Frequently Asked Questions