Wholesale & Facility Accounts

Keep your facility supplied without turning routine purchasing into a second job. Medical Supply Group helps clinics, care facilities, response teams, and professional practices source the everyday medical and surgical products they rely on, with account support that fits the way they order.

Whether you buy by the case for one location or coordinate orders across several sites, we can help you build a practical purchasing process. Ask for a facility account to discuss case-pack pricing, ordering preferences, documentation, and terms reviewed for your organization.

Built for the way facilities buy

We serve clinics, ambulatory surgical centers, nursing homes, assisted living communities, home health agencies, hospices, dental and veterinary practices, schools, EMS teams, and corporate safety buyers. Our team is available Monday through Friday, 10:00 AM–4:00 PM EST, to help you identify products, prepare a quote, and follow an order through delivery.

Why buy from us

• 34 years of distribution experience. Medical Supply Group is a family-run medical and surgical supply distributor founded in 1992.
• Authorized brands you recognize. We are an authorized distributor for Medline, Medichoice, McKesson, Cardinal Health, Sklar, Hollister, Coloplast, and Convatec.
• Broad access, practical fulfillment. More than 11,000 products are available online, with access to 30,000+ items through our supply network. Orders ship to the contiguous United States from multiple warehouses.
• Fast handling on in-stock orders. Orders placed before 12:00 PM EST ship the same business day. Standard delivery is generally 2–5 business days; see our shipping policy for details.
• Case-pack pricing for planned purchasing. We can review volume and case quantities to prepare pricing that reflects your expected order pattern.
• A dedicated account contact. Work with an account representative who understands your products, locations, and ordering needs.
• No minimum reorder requirement. Reorder the quantities your operation needs; account pricing and terms are reviewed individually.

What you get with a facility account

• Volume and tiered pricing on case quantities, based on your product mix and purchasing volume.
• Quote turnaround within one business day for complete requests whenever possible.
• Net-30 terms, subject to credit approval and account review.
• Consolidated invoicing to simplify purchasing records and accounts payable workflows.
• Standing and recurring orders for routine supplies, arranged around the cadence that works for your team.
• Product sourcing help for items not currently listed on the website.
• W-9 and resale certificate handling for appropriate business documentation.
• Tax-exempt account setup once the required exemption documentation is provided and approved.

How to open an account

1. Send your request. Complete the request form through our contact page, email info@medicalsupplygroup.com, or call 800-278-0227. Tell us about your facility, locations, core products, and approximate purchasing needs.
2. We verify your details and set up the account. Our team will confirm the organization information, review tax-exempt or resale documentation as needed, and review credit information if you request terms.
3. Receive your pricing sheet and account contact. Once setup is complete, you will receive the applicable pricing information and the contact details for your account representative.

Request a quote

For a quote, email info@medicalsupplygroup.com or call 800-278-0227. A complete request helps us verify the right product, pack size, availability, and freight options before we quote.

• Item names, catalog numbers, or manufacturer part numbers
• Requested quantities and preferred case or each pack sizes
• Delivery ZIP code
• Facility name and facility type
• Your name, phone number, and email address
• Whether you need net terms reviewed for the order

If you are replacing a current item, include the manufacturer and part number whenever possible. For a product you do not see online, describe the item and its intended use; our team can check availability across our broader catalog.

Facility account questions

Is there a minimum order or minimum reorder?

No minimum reorder is required. Case pricing, volume tiers, and any account terms are evaluated based on the products and anticipated purchasing volume for your account.

What lead time should we expect?

In-stock orders placed before 12:00 PM EST ship the same business day. Standard delivery is generally 2–5 business days, although availability, destination, and special-order items can affect timing. We will confirm expected lead time when we quote. Review the shipping policy for current shipping information.

Do you bill insurance?

No. Medical Supply Group does not accept or bill insurance. Facility accounts are billed directly according to their approved payment arrangement.

Can you set up our tax-exempt status?

Yes. Send the appropriate tax-exemption documentation with your account request. We will review it and set up the account when the documentation is accepted.

Can you ship to more than one facility location?

Yes. Tell us which locations need delivery and provide each delivery address and ZIP code. We can help organize orders for multiple locations in the contiguous United States and clarify shipping options for each order.

Can we order items that are not listed on the website?

Often, yes. The online catalog is only part of our available assortment. Send the manufacturer part number or a clear product description, and we will check our 30,000+ item supply network. For general ordering, return, and account questions, see our FAQs or contact us.